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Revised: SAA introduces baggage piece concept |
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Update: 10:28, Wednesday, Sep 05,2012 (GMT+7)
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From today September 5, 2012, SAA will move to a checked baggage policy
that restricts the number of pieces of baggage a passenger may check in,
rather than the total weight of the passenger’s checked baggage.
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South African Airways (SAA) today introduces a new check-in baggage policy in response to varying customer requirements in each of its markets. The policy aligns with most of the larger Star Alliance member carriers ensuring a transparent and consistent set of rules across SAA and other Star Alliance network.
Each of these baggage pieces will be subject to weight and size restrictions. The new policy describes the number of baggage pieces a passenger may check-in, as well as the weight restrictions for each piece, according to route and class of travel.
Excess baggage, ie. additional items, or where the baggage exceeds the weight and or size allowance, will be charged at a flat rate per piece of luggage. This is a change from the current policy where excess baggage is charged per kilogram.
In addition, and to comply with airport loading equipment limits, SAA cannot accept any check-in items weighing more than 32kg. Any items exceeding this limit will either have to be repacked into separate bags or checked in at the SAA Cargo counter and flown at cargo rates.
An excess baggage charge will apply for each Economy Class bag weighing over 23kg, but less than 32kg. The one exception is for travel to/from South America, where an Economy Class passenger is permitted to take two pieces of baggage that each weighs no more than 32kg.
Passengers from Vietnam (SGN/HAN) to South Africa and beyond, transit at HKG can also bring along two pieces.
For detail on baggage allowances for each market under the new piece concept baggage policy please refer to the table below:
For more information, please contact SAA office in Vietnam:
Ms. Truc Mai | Manager, Sales & Marketing
Ho Chi Minh City Office
Room 202 Saigon Riverside Office Center, 2A-4A Ton Duc Thang St., Dist. 1, Ho Chi Minh City, Vietnam
Phone: +84 8 730 78999 – ext: 32
Fax: +84-8-730 61518
Email: sasgn@eastseatravel.com; sa.sales2@eastseatravel.com
Hanoi Office
Room 603, Thang Long Building, 105 Lang Ha Str., Dong Da Dist., Hanoi
Phone: +84-4-356 27326
Fax: +84-4-356 27331
Email: sahan@eastseatravel.com
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